Since you're here, I bet you're wondering what is the answer to client vs customer dispute... Is there a real difference between client and customer?? Well, let me first tell you that I've been there. For many years, I was neutral in a client vs customer fight. I thought both...
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Businesses lose $2378 per second simply because they don't understand that customer service should be the priority of each and every company. They spend pots of money on advertising, but to what avail? No marketing can replace poor customer service. While good customer service can work for you as a...
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Customer empathy plays a critical role. Why? Simply because humans want human contact, that's easy. We want someone empathetic who can help us. High Customer Empathy leads to stronger financial performance, increased customer satisfaction, and customer loyalty. In the past, empathy was considered an inborn trait that couldn't be taught....
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Over 111 new businesses open each hour. At the same time, about 97 businesses close. In today’s highly competitive business world, communication plays a crucial role: organizations need to communicate with their clients regularly. Because great communication is what makes your clients happy and provides you to growth, development and...
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Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be smarter! Invest in good customer service tools and save on the loss of customers. The problem is, that nowadays, customers are demanding like never before. They want faster and better....
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People choose their brands as they choose their friends. You choose friends not usually because of special skills or physical attributes but simply because you like them as people. — Stephen King And what we value in people, besides a sharp mind and a good sense of humor, is sensitivity...
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Why cure when you can prevent? You might have heard that question before. Perhaps it was one of those elderly-eternal-knowledge sentences that piss you off but can’t be denied. Of course, your grandma was relating to diseases and the fact that it’s much better to eat healthily and not get...
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