5 Fast Ways to Add Personalized Customer Service to Your Call Center
In an era of always-on access, providing fantastic customer service in a call center environment is a must. To stay...
TOP 20 Call Center Metrics Managers Can’t Ignore – Part 1
Customers call, agents resolve their queries, managers supervise, all things seem to run their course... STOP! What about the work...
What Is Inbound Sales and How Can You Benefit From It?
A buyer’s behavior together with sales techniques and processes have evolved significantly. Nowadays, most B2B customers make the decision about...
5 Customer Support Tools You Shouldn’t Live Without
Customers today are more interested in how they're treated instead of what they get from a business. It is expected...
3 Common Business Problems that Call Forwarding App Can Solve
Today businesses have as many potential chances to delight their customers as never before. However, each time you miss a...