33 Tips For Training Call Center Agents [Free Ebook]
Before we begin This is a one long and meaty post. If you’d like to download the whole thing for...
Top 6 LinkedIn and Facebook Sales Groups
Social media has made us connected like never before. With just a few clicks we can reach the CEOs of...
Warm Calling Confusion
Close your eyes and try to imagine the below scene: You notice your phone beeping. Unknown number. You hesitate but...
Types and Sources of Feedback in The Workplace [And Why It Is So Important]
Imagine having a job and not knowing whether you are doing well or not. That’s exactly how it looks like...
Phone Etiquette 101: Essential Rules, Dos, Don’ts, and Tips
Think of how you answer each of the calls you receive. When it’s your mom calling, you probably start with...