Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be smarter! Invest in good customer service tools and save on the loss of customers. The problem is, that nowadays, customers are demanding like never before. They want faster and better....
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People choose their brands as they choose their friends. You choose friends not usually because of special skills or physical attributes but simply because you like them as people. — Stephen King And what we value in people, besides a sharp mind and a good sense of humor, is sensitivity...
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Why cure when you can prevent? You might have heard that question before. Perhaps it was one of those elderly-eternal-knowledge sentences that piss you off but can’t be denied. Of course, your grandma was relating to diseases and the fact that it’s much better to eat healthily and not get...
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I would like to start this article with a little confession: I’m the kind of person that prefers watching movies and TV shows to reading books. Don’t get me wrong, I love reading. But when it comes to understanding, I simply choose something that has less waffling and doesn’t make...
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“You’ve got to start with the customer experience and work back toward the technology- not the other way around.” - Steve Jobs The new emerging customer service trends can drive the business to success. These trends are being introduced repeatedly, which are helpful in performing the business functions uninterruptedly as...
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When you are hosting an international conference call, it is important to find proper ways to overcome language barriers, cultural differences and make everyone feel equal. This can sometimes be difficult to accomplish, but not impossible, especially if you follow a set of rules meant to help you get the...
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Podcasts are a true 21st-century type of content. We’re living in such a fast-paced environment that we strive to consume information in as low-friction way as possible. And podcasts are the answer. The same goes for salespeople. Yes, you! I know you strive to get better, beat the competition and...
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