People are the secret to the success of any great customer service and support operation. Whether your team exclusively handles inbound calls or operates using Live Chat, the work and its challenges are the same all over the world. And the world over, call centers have busy periods. Staff get...
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In this day and age, companies implement all sorts of tactics to leverage their offerings above the competition. However, as elaborate as some of them seem, it’s really not all that complicated. When you boil down any business with great reviews, it’ll naturally reduce and separate into three simple categories:...
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Since you're here, I bet you're wondering what is the answer to client vs customer dispute... Is there a real difference between client and customer?? Well, let me first tell you that I've been there. For many years, I was neutral in a client vs customer fight. I thought both...
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Businesses lose $2378 per second simply because they don't understand that customer service should be the priority of each and every company. They spend pots of money on advertising, but to what avail? No marketing can replace poor customer service. While good customer service can work for you as a...
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Customer empathy plays a critical role. Why? Simply because humans want human contact, that's easy. We want someone empathetic who can help us. High Customer Empathy leads to stronger financial performance, increased customer satisfaction, and customer loyalty. In the past, empathy was considered an inborn trait that couldn't be taught....
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Over 111 new businesses open each hour. At the same time, about 97 businesses close. In today’s highly competitive business world, communication plays a crucial role: organizations need to communicate with their clients regularly. Because great communication is what makes your clients happy and provides you to growth, development and...
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Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be smarter! Invest in good customer service tools and save on the loss of customers. The problem is, that nowadays, customers are demanding like never before. They want faster and better....
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