Call center dialer is a technology discovered to facilitate telesales in the best possible way. That’s the most general definition of this tool. One thing is certain. Thanks to the call center dialer, we can hear a loud sigh of relief. Agents don’t need to manage calls to customers manually....
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Customers call, agents resolve their queries, managers supervise, all things seem to run their course... STOP! What about the work output, its monitoring, and optimization? Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider....
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Imagine that 6 out of 10 calls you make end up being successful... Each of your clients is pleased with the quality of the calls that you make... And selling over the phone is fun and easy to do... Now let your imagination rest and get to know how to...
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Close your eyes, lightly fall asleep, and recall this exact dream… You are a business owner. Your business relies on call, maybe you have a call center, do you? Your agents provide excellent customer service, thus your customers are happy to be your customers. Nice, right? Let me tell you....
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Everyone wants to provide the best customer service. Happy customer = a successful business. Easy as that. But how to keep your customer service at a top-level? The best thing you can do is to train your agents. Through ongoing training, they’ll stay up-to-date with the call center best practices,...
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The call center industry is growing at an amazing rate. The revenue generated from this global industry is currently estimated at $22.9 billion. It is expected that by 2022, this value will rise to $400 billion with a global workforce of about 1.8 million. These figures are impressive; it is...
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B2B cold calling is a process of contacting potential customers, with whom you've had no prior relationship, for the sole aim of convincing them to buy your product or service. In this era of multiple digital marketing strategies, it is not uncommon to hear people saying B2B cold calling is...
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