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call center cold calling kpi sales tips
20 Call Center Metrics Managers Can't Ignore
By: Jakub Kliszczak December 3, 2021

TOP 20 Call Center Metrics Managers Can’t Ignore

Customers call, agents resolve their queries, managers supervise, all things seem to run their course... STOP! What about the work output, its monitoring, and optimization? Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider....

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