CrazyCall & GDPR

With the General Data Protection Regulation (GDPR) taking effect on 25 May 2018, here’s a short overview of GDPR basics and some improvements completed by CrazyCall with respect to the Regulation.

What is GDPR?

The General Data Protection Regulation (GDPR) is a set of new data protection regulations aiming to give EU customers much more possibilities on the protection and control over their personal data. Individuals earn the right to know what data a company has obtained and stored about them. They are also free to request their data to be corrected or even deleted.

With the GDPR release, each business worldwide (even if it’s not based in Europe) that collects, uses, processes or stores the personal data of EU customers is concerned and has to disclose that data upon the customer’s request.

What has CrazyCall worked on to meet the GDPR?

Although CrazyCall has adhered to the generally accepted data protection principles long before the GDPR was announced, we’ve taken our responsibilities under the Regulation seriously and here’s what we’ve done to ensure we fully meet the GDPR:

  • Review and adjustments to the Terms of Service and Privacy Policy to fully comply with the GDPR requirements

  • “Do Not Call List” feature, which allows managers to either import multiple phone numbers or block individual ones to prevent agents dialing them

  • Improved “Contacts” tab. As a part of the preparation for the GDPR compliance we’ve made it easy to download contact details at any time. This way we gave our customers the opportunity to provide that information further upon request

What can you do as a CrazyCall customer?

Make sure you’ve read our updated Terms of Service and Privacy Policy, since our legal team was busy writing them to describe how CrazyCall collects and processes customer’s data.

Sign a Data Processing Agreement (DPA) with CrazyCall which provides the details on our privacy compliance and establishes the terms for CrazyCall and you, as a customer, to meet the GDPR requirements. You can sign the DPA upon request, so please contact us at [email protected] to get more information.

Have more questions on CrazyCall’s GDPR compliance? Feel free to contact us!