It’s incredibly important when it comes to customer service!
The phone is still the most preferred way of contact for many customers. Being able to interact with a positive human voice makes them feel valued and properly served.
As long as you get few calls a day a standard desk phone will be all you need. But what happens when the number of calls increases? How to handle them right and not lose any valuable information?
Imagine a customer provided you some important information, but you didn’t write it down. You need to call the customer back which would make you look… not so professional. It wouldn’t happen if you’d be using a proper phone system with call recordings.
I can go on and on with similar examples, but instead, I invite you to my webinar where I’ll show you:
- How to easily build a local or international helpline
- What is an IVR and how you can benefit from it
- How to handle incoming calls properly
When: Aug 27, 2019 12:00 PM in Central Time (US and Canada) / 7:00 PM Central European Summer Time