Predictive Dialer is a type of auto-dialer which automatically dials from a list of telephone numbers. Predictive Dialer is used to maximally improve the call agent utilization as it predicts whether an agent will be free to take a call.
Predictive Dialer dials multiple numbers to ensure all of the agents are (and will be) on a phone.
Such dialers are mostly used by big call center who are operating on robust contact lists as usage of this type of a dialer can enhance the effectiveness of call agents.
Yet, usage of Predictive Dialer may lead to lower customer satisfaction as a recipient of the call may be put on hold waiting for a free call agent.
Glossary terms starting with the same letterp
Predictive Analytics is a form of analytics which uses data - both present and historical - to make predictions and forecast future trends, beha...
Platform as a Service (PaaS)
Platform as a Service or PaaS is a set of cloud-based services that allow the user to build their own applications and integrate the various app...
Plays is a sales-specific term which refers to the set of actions or a strategy focused around closing a sale. You can think of Plays as a roadm...
Point of Contact (POC)
Point of Contact or POC is another term for a person representing an entity who’s responsible for contact and coordinating the flow of informati...
Pro rata is a business finance term which refers to a proportionate allocation of a given quantity to a fraction according to its share of the w...
Pro rata rights
Pro rata rights, also known as, Rights Offering refers to right or a group of right offered to stakeholders that allow them to purchase addition...
Procurement is the act of acquiring goods and services for business purposes. The whole process of Procurement involves demand assessment, bid r...
Product Lifecycle Management (PLM)
Product Lifecycle Management or PLM is the process of managing a product through its entire lifecycle. PLM is important due to the fact the cond...
Product Qualified Lead (PQL)
Product Qualified Lead or PQL is a lead that meets all of the requirements to become your customer based on the fact he has already tried some o...
Professional Employer Organizations (PEO)
Professional Employer Organizations, PEO or employee leasing companies are the companies which specialize in outsourcing business and administra...
Proof of Concept (PoC)
Proof of Concept or PoC is usually a prototype or a demonstration which goal is to prove that a certain concept, business idea or a venture is d...
Push Counter, also known as, Opportunity Push Counter or PO is a counter that tracks how many times an Opportunity has been pushed from period t...
Pain Point refers to the problems and struggles of your targets. Identifying and then targeting specific pain points is crucial in process of sa...
Performance Plan (PIP, Performance Improvement Plan) refers to the set of actions that take place when a sales rep doesn’t make a certain percen...
Positioning Statements are used by sales reps when opening a sales call do directly addressing prospect’s pain point showing the benefit and the...
Profit Margin refers to the ratio of profitability that shows how much money the company actually keeps in earnings.