Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) refers to values which can be measured to give a company or a certain manager an indication of the state of the work or progress in terms of particular campaign, project or an effort.

KPIs are used in all kinds of companies ranging from call centers to software production companies.

KPIs help companies and particular teams stay on track with the progress as well as they help managers easily monitor employees and let them quickly check whether, for example, a particular call center agent is on a good way to hitting the monthly goal.

Glossary terms starting with the same letter

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