Interactive Voice Response (IVR) is the technology that allows computers to interact with humans through the usage of a keypad or DTMF tones. IVRs are mostly used in call centers to make the whole process of taking calls more efficient and to improve the customer satisfaction through reducing the number of call transfers as customers are instantly connected to the most appropriate call agents or sales rep.
IVR systems can be used for many different purposes. Some of them are:
banking payments and services,
travel information, etc.
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