Inside Sales

Inside sales is the process in which dedicated personnel reaches the customer remotely, most often by phone or online, contrary to outside sales which require face-to-face contact and lot of traveling.

Yet, you shouldn’t mistake inside sales for telemarketing as a role of inside sales is still proactive and relies on cold calling, making follow-up calls, conducting research on leads or even handling demos.

Oftentimes, to boost the effectiveness and automate some parts of their work, sales reps use certain software solutions and dialers.

Thanks to such features they can make more calls while keeping them all well-organized.

Glossary terms starting with the same letter

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