How CrazyCall Can Help You Work Remotely
May 7, 2018

How CrazyCall Can Help You Work Remotely

Malgorzata Weglarz

CrazyCall Partner Program

More and more companies allow people to work without having to set foot in an office. It saves their costs for office spaces, breaks down geographic barriers and helps diversify talent pool. It allows hiring freelancers, contractors, and full-time employees that otherwise might not want to travel to a location.

Telecommuting is a perfect solution for travelers and digital nomads, single parents, disabled, people from rural areas or those who just prefer working while wearing their slippers or flip-flops. It’s a great way to be part of the workforce while maintaining a good balance between professional and personal life.

For people who choose to work remotely the biggest advantages are:

  • lower stress
  • better work-life balance
  • no need to commute which results in saving lots of time
  • escape from the distractions of the open office
  • ability to work from any place in the world
  • a chance to spend more time with the family
  • higher efficiency
  • ability to enjoy a morning lark or a night owl lifestyle
  • a chance to save money on office wardrobes
  • no office politics.

What it takes to work from home

Working from home requires certain qualities. Remote workers are often considered to have an entrepreneurial spirit. They don’t have officemates to turn to for some quick help, so they need to be proactive and independent.

  • Self-motivation and self-sufficiency– remote workers can perform at their best even when no one is watching over their shoulder
  • Excellent organization skills– chores and family interruptions can be a distraction as much as noisy colleagues. It is important to separate work and other tasks
  • Tech-savviness– apps are crucial in a remote workplace because they allow to organize the team and keep everyone on the same page. Remote workers need to be comfortable with both software and hardware so they can share screenshots, track their work and connect online with their colleagues
  • Communication skills– as telecommuters are not able to discuss everything in person, they need to be able to write clearly and concisely. Otherwise, they’ll struggle as a member of a remote team.

Telecommuting can be easy, effective and efficient with CrazyCall

According to FlexJobs, in 2017, 43 percent of U.S. workers worked from home. Over the last decade, the number of people working primarily remotely has risen 115 percent.

Technology makes it possible for just about anyone with a desk job to work remotely. There are plenty of jobs that can be done from home: a customer service representative, virtual assistant, online tutor, business development manager, translator, copywriter, web developer, bookkeeper to name a few.

Communication is usually the biggest concern for companies that consider hiring remote workers. However, virtual call centers, chats and emails make it easy and cheap to communicate with people from any place in the world. Meetings conducted virtually seem to stay on task and be more efficient than those that happen in person. Conference calls can replace the meetings where everyone is sitting around a table.

Remote work is easier and more productive with the right apps. CrazyCall is one of the tools that will help you build a remote team or offer your outsourcing services. It is a feature-rich online call center solution for companies of any sizes. With CrazyCall you can not only make and receive phone calls but also cut down on long-distance charges. Take advantage of handy features which aren’t available when you use a traditional phone.

CrazyCall offers phone numbers from over 70 countries. Using local numbers for inbound and outbound calls has many advantages. It can give a strong sense of a local presence and creates an impression of a legitimate business. It will allow you reaching people and companies from any place in the world.

A variety of companies is adopting the remote call center business model. The flexibility of scheduling working hours in one of the most significant benefits of hiring remote agents. It makes it easier to cover help desk line 24/7.

If you are planning on building a remote call center, call monitoring and recording will allow you to supervise your employees. This feature is especially useful for training and quality purposes and in case of any disputes and doubts.

You can create multiple projects in CrazyCall and assign selected agents to each of them. For example, you can have a separate one for each of your products or market. You can also create scripts that will allow your agents to sound consistent and accurate, handle calls faster and focus on questions they need to ask.

CrazyCall offers several reports. Agent work time report provides information on how long your agents were actually calling customers and how long they spent on pause. You can also check their performance and, of course, which numbers they called, how long was the call, their notes, which call were marked as successful and many more.

Offering remote position will allow you to hire the best talents without having to consider geographical restraint. With a stable internet connection, computer and powerful apps, remote work can be not only possible but also very productive. If you post a job offer, make sure you use terms such as “remote job,” “telecommuting job,” and “virtual job” so it looks like a legitimate one. Avoid “work-at-home” and “work-from-home” as these terms often used by scammers.

Malgorzata Weglarz

CrazyCall Partner Program

Małgorzata is in charge of the CrazyCall Partner Program. When she's not helping affiliates or teaching people how to pronounce her full name (well.. just call her Margo :)), she is listening to street artists, eating Greek olives and traveling. You can reach her at margo@crazycall.com.

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