Work from home and take your helpline with you
Remote-ready customer service app to help you provide excellent customer support no matter where you and your team are.
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Your team works remotely and so should your customer support center
Things have changed quickly. Most businesses, under the pressure of current regulations, had to switch to WFH mode and operate remotely. There was no question whether anyone had the ability to adapt. We all had to do it.
Sadly, not every software adapts to the situation as people do.
But that doesn’t have to stay true for your customer service tools. That’s because Channels is ready to serve no matter where you or your team are. Using it, you can build a flexible customer support center and manage everything and everyone, all with ease, as nothing has changed.
Here’s how Channels can help you provide excellent customer support
No matter where you and your team are locatedHandle customer calls wherever you are
With our Mobile app, all you need to answer your customers’ queries is a smartphone with access to the Internet. No desktop apps that would limit your flexibility or, even worse, desktop phones that can only keep you chained to the desk. Plus, all inbound calls are free so you’re one step closer to making your support center a profit center!
Have customer calls that matter
When working on your laptop, all you need to provide excellent customer support is our Click-to-Call Widget, which is nothing else than a simple Chrome Extension. Using it, you can access crucial customer details right when your customers are calling. This way, you can get straight to the point of the conversation instead of asking endless questions. And, you can handle customer calls from any webpage you’re on!
Manage everyone and everything, from one spot
Channels Web app is built so you can access every ongoing call and details such as call recordings, contacts, or notes, all from one place. Manage reps and monitor calls with live-listening. No matter where you are, you’ll always have a full overview of what’s going on at your customer support center.
Call global or locally, regardless of where your audience is
With international phone numbers from more than 60 countries, you’ll make it easy for your customers to contact your company and reach out to them if there’s such a need. Plus, we give you the most affordable call rates, so no outbound call will hurt your budget. And, by calling with a local number, there’s a much higher chance of someone else picking up that phone.
More ways to use Channels
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Channels for Sales Teams
Close more qualified leads with an outbound phone system that makes you ready even for the most out-of-the-blue phone calls.
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Channels for Call Centers
Lightweight call center software for companies that prioritize results over the volume. One-click calls, personalization, and intuitive interface included.
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Channels for eCommerce
Integrate Channels with your Shopify or Magento store and use customer data to provide top-notch customer support.
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Channels for Customer Support
Leverage customer data and provide excellent customer support that grows retention and saves time on both ends.
Work from home and take your helpline with you
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