A small business phone system for those who put reliability first
Channels is a data-powered cloud-based small business phone system. Try it now and start working from anywhere you want with no loss of quality or reliability.
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It’s a small business phone system with the large business phone network features
Have data-powered phone calls
Channels takes all the important customer data you store and presents it to you whenever you take the call. With just one click it’ll take you to the Customer Card where you’ll find all customer’s details. Be prepared for each and every call.
Integrate Channels with your favorite tools
Connect Channels with tools you’re used to and make it a part of your workflow. No need to change what’s already working. You can integrate Channels with software such as Zendesk or HubSpot and connect it to thousands of tools using Integromat or Zapier.
Operate the way you want with no needless hardware
Channels means freedom of choice and place. We don’t require you to buy pricey and bulky phone equipment. All we ask for is the internet connection. That’s because you can use Channels using your laptop, PC, tablet, or your smartphone. Just the way you like.
Made with remote teams in mind
Thanks to no hardware and smart management tools, Channels works as a perfect solution for remote teams.
Connect your company with customers and your employees with each other.
With Channels, you can run your business from anywhere in the world without compromising comfort or quality!
It’s about more than making calls
Cut your phone bill with ease
Channels make handling phone calls affordable. Choose the pricing plan that suits you the best and enjoy free incoming calls. Plus, we offer one of the most affordable call rates and give you a first phone number for free.
Start right away and use your existing phone number
User-friendly is our second name. Because of that you and your agents will be able to start using Channels minutes after signing up. No need for hours-long training or endless browsing through the manual. And, you can use your existing phone number to kick things off immediately.
Manage everything from one spot
Interactive dashboards and detailed reports will give you actionable insights into how you can improve your team’s work. With just a quick glance, you can see who’s doing what and where’s the place for change.
Never worry about the uptime
Channels means reliability. Our customer support works 24/7 and can be reached via phone, email, live chat, or social media. Plus, we have some hefty knowledge base for DIYers. We make sure that our software is always live so that you don’t have to worry about that.
Upgrade as your business grows
You can choose from three pricing plans to choose the exact set of features that meets your current expectations. Yet, as your business will grow, upgrading to a higher tier is always just one click of a button away.
Keep your customers’ data safe
Privacy is key to any successful company-customers relationship. At Channels, we promise you’ll never have to worry about data leaks or your customers’ information being compromised. We take necessary precautions so there’s nothing to fix.
Move your business communication to the cloud with Channels
Try It FreeMore ways to use Channels
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Channels for Customer Support
Leverage customer data and provide excellent customer support that grows retention and saves time on both ends.
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Channels for eCommerce
Integrate Channels with your Shopify or Magento store and use customer data to provide top-notch customer support.
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Channels for Sales Teams
Close more qualified leads with an outbound phone system that makes you ready even for the most out-of-the-blue phone calls.
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Channels for Remote Work
Get a remote-ready customer service app that will help you provide excellent support no matter where you and your team are.
Frequently asked questions
Can I get 1-800 phone numbers if I create an account in Channels?
Yes! We offer a wide range of virtual phone numbers including Toll Free, 800, Vanity, and Local phone numbers.
What is a small business phone system and how can I benefit from it?
VoIP business phone system lets you handle all your calls using the Internet service. Using such a solution, all you need to have to use VoIP is a stable Internet connection. Thanks to its simplicity and flexibility VoIP phone systems are great for businesses that are looking to scale in the future, as well as, for those who don’t want to be chained to their desk.
How is this small business phone system different from other services?
Channels, unlike other services, makes *real* use of customer data you store. We want each of your calls to be meaningful no matter if it’s a new client or your customer filing a complaint. Plus, instead of creating a bulky tool with pricey hardware and complex software, we’ve made a cloud-based solution that is easy to learn, intuitive, and quick to learn.
How do I add more employees to my small business phone system?
Adding more employees is very simple. You can send an invite right from your admin panel and the person you send it to will receive all the details they need to set up their account.