I would like to start this article with a little confession: I’m the kind of person that prefers watching movies and TV shows to reading books. Don’t get me wrong, I love reading. But when it comes to understanding, I simply choose something that has less waffling and doesn’t make...
Read more
“You’ve got to start with the customer experience and work back toward the technology- not the other way around.” - Steve Jobs The new emerging customer service trends can drive the business to success. These trends are being introduced repeatedly, which are helpful in performing the business functions uninterruptedly as...
Read more
When you are hosting an international conference call, it is important to find proper ways to overcome language barriers, cultural differences and make everyone feel equal. This can sometimes be difficult to accomplish, but not impossible, especially if you follow a set of rules meant to help you get the...
Read more
Podcasts are a true 21st-century type of content. We’re living in such a fast-paced environment that we strive to consume information in as low-friction way as possible. And podcasts are the answer. The same goes for salespeople. Yes, you! I know you strive to get better, beat the competition and...
Read more
Opportunities don’t happen, you create them. - Chris Grosser According to the statistics, only 13% of leads get converted into sales opportunities across all the channels and it takes about 84 days to convert a lead into a sales opportunity. Overall, the average lead-to-deal conversion rate is 0.8%, which means...
Read more
Customers call, agents resolve their queries, managers supervise, all things seem to run their course... STOP! What about the work output, its monitoring and optimization? Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider....
Read more
Imagine that 6 out of 10 calls you make end up being successful... Each of your clients is pleased with the quality of the calls that you make... And selling over the phone is fun and easy to do... Now let your imagination rest and get to know how to...
Read more
