Warm Calling Confusion
Close your eyes and try to imagine the below scene: You notice your phone beeping. Unknown number. You hesitate but...
Types and Sources of Feedback in The Workplace [And Why It Is So Important]
Imagine having a job and not knowing whether you are doing well or not. That’s exactly how it looks like...
Phone Etiquette 101: Essential Rules, Dos, Don’ts, and Tips
Think of how you answer each of the calls you receive. When it’s your mom calling, you probably start with...
Overcoming 9 Most Common Sales Objections (Step by Step Guide)
Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for...
TOP 20 Call Center Metrics Managers Can’t Ignore – Part 4
Welcome to Part 4, the last, but certainly not least piece of our 4-part blog series on the key call...