Opportunities don’t happen, you create them. - Chris Grosser According to the statistics, only 13% of leads get converted into sales opportunities across all the channels and it takes about 84 days to convert a lead into a sales opportunity. Overall, the average lead-to-deal conversion rate is 0.8%, which means...
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Customers call, agents resolve their queries, managers supervise, all things seem to run their course... STOP! What about the work output, its monitoring and optimization? Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider....
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Imagine that 6 out of 10 calls you make end up being successful... Each of your clients is pleased with the quality of the calls that you make... And selling over the phone is fun and easy to do... Now let your imagination rest and get to know how to...
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As a small business owner who relies on international calling, you want to find the best solution out there that will help you achieve your business goals. Fortunately or not, there is plenty of solutions that might be a good choice. When the options are unlimited some people make their...
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A couple of months ago I’ve visited a beautiful city of Lisbon along with a few of my closest fellas. As we’ve arrived at the Humberto Delgado Airport we took an Uber to the Airbnb I booked previously. Then upon arrival, I was greeted with this heartwarming sign The owner...
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Nowadays, customer service plays a crucial role in the lives of every company. Customers are granted a power of providing an instant complaint that - what’s key - can be seen by anyone on the web! This changes everything as one negative review can completely change the way a company...
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Today, we are going to talk about the types of customers you can get in contact with your brand. I will guide you through types one by one and provide hints on how to keep any types of consumers happy. Table of contents How can we establish types of customers?...
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