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Cloud Telephony

What is Cloud Telephony: Benefits, Risks, and Reasons To Use

Over 111 new businesses open each hour. At the same time, about 97 businesses close.

In today’s highly competitive business world, communication plays a crucial role: organizations need to communicate with their clients regularly.

Because great communication is what makes your clients happy and provides you to growth, development and makes you stay ahead of your competitors.

Why?

Simply because happy customers remain loyal. The happier you are with a brand, the longer you stay with it.

Makes sense, right?

Communication – the human connection – is the key to personal and career success. – Paul J. Meyer

As a business owner, you want to find the best solution to achieve your business goals.

Fortunately or not, there are a lot of options that might be a good choice.

Today I would like to tell you about one, that, in my opinion, is the most optimal solution – Cloud Telephony.

Table of contents:

  1. What is Cloud Telephony and Why is It a Good Choice?
  2. How Does Cloud Telephony Work?
  3. Advantages of Cloud Telephony Services
  4. Risks of Cloud Telephony Services
  5. Reasons to Use Cloud Telephony Services

What is Cloud Telephony and Why is It a Good Choice?

Cloud Telephony, also known as hosted telephony or cloud calling, is voice services, that replace conventional business telephone equipment, such as a Private Branch Exchange (PBX), with third-party Voice over Internet Protocol service (VoIP).

Simply speaking, it’s a business communication solution for all types of businesses of any and every size that reduce your expenses.

Cloud Telephony is an online communication system, that meets all the business communication needs in one place, such as Interactive Voice Response (IVR), Call Recordings, etc.

These features can help you to understand your customers better, solve their problems faster and boost your agents’ performance.

Since necessary business features are easily available here, you don’t need to invest in costly equipment anymore.

Moreover, through this technology, the business can increase its market share, attract new customers and become more available.

And being easily reachable is extremely important, because:

27% of customers said not being able to contact customer service with their preferred channel contributed to negative customer experience.

51% of customers, in turn, will never do business with that company again after one negative experience.

How Does Cloud Telephony Work?

Cloud Telephony Providers manage their services online from the cloud. So their clients can use it anywhere around the world through electronic devices such as mobile phones, tablets, computers, etc.

Like that you can manage your telephony infrastructure with one click, effortlessly, whenever and wherever you want.

Advantages of Cloud Telephony Services

  • Low Cost

Ask yourself a question: would you rather spend a considerable amount of money on personnel, power backups, quality control, and maintenance, or would you rather trust a service hosted on a cloud computing platform, with built-in redundancy, security, and backup?

Moreover, besides the package of minutes, that cloud telephony services usually offer, you also get much more favorable call prices, than in traditional telephone packages.

Compared to standard subscriptions offered by most operators, you’ll pay up to 13 times less per minute for outgoing calls.

  • Low Maintenance

A huge advantage of cloud telephony is that you don’t need anything more. You can easily set up a call center or customer support center just by paying the monthly subscription, which is not possible with legacy solutions.

  • Transparent Call Rates

On the website of a good cloud telephony provider, you can easily find the price of a call. You just need to write the destination country and voilà.

Try it yourself here.

  • Higher Accessible – Anytime Anywhere

The biggest advantage of cloud telephony system is that it’s extremely mobile. To use it you just need internet connection and device. No additional SIM cards, no other inconvenient solutions.
You can use it anytime anywhere, whether at the office, at home or on the way to the airport.

  • Higher Reliability

With the cloud telephony system, you are in safe hands. You can preset where your calls will be forwarded in case you are not able to pick it up. This way, even if you are not able to answer, your client won’t go unanswered.

You don’t only have the option to send the call to someone else but to redirect to your own personal mobile phone. Clearly, cloud telephony boasts of superior damage control in the case of server downtime.

  • Easy Implementation

Implementation of a cloud telephony system is no more difficult than ordering pizza. Everything you need to do is create an account and choose a plan that meets your business needs, easy-peasy.

  • Simple to Use

A good cloud telephony system is made simple and convenient. It’s made for people who want the calling process to be as easy as possible.

The purpose of the cloud telephony system is to make life easier for the business, and not make it harder.

  • No Additional Infrastructure

Everything you need is in one place. The cloud telephony system includes everything you need to make the call sounds professional: IVR, call recordings, call script, etc.

  • No Installation or Technical Setup

You don’t need to be a specialist to set up a cloud telephony system. Everything is ready and waiting for you.

As everything is in the cloud, all that is required of you is to assess the needs of your company and make a choice.

  • Flexibility

Cloud telephony is a much more modern business solution. For example, at CrazyCall we understand that the goal of every company is development and growth, that’s why upgrades happen immediately.

You can change your plan and increase or decrease the number of seats anytime, based on your business needs.

Risks of Cloud Telephony Services

  • Require an Internet Connection

The only problem with the cloud telephony system is that it requires an internet connection to work. So if for some reason, you don’t have access to the internet, you will not be able to use the system.

But it’s not really a problem. Cloud Telephony allows you to forward calls to your private phone number, so you can answer them even without the internet.

You will also get a missed call notification, so you can call back whenever you can.

Reasons to Use Cloud Telephony Services

  • Save money

Cloud Telephony System is cheaper than traditional telephone packages for many reasons. There is no lock-in to long-term contracts or expensive hardware. You are free to choose any plan that answers your needs. You are aware of all the expenses, cause call rates are transparent.

  • Make your business look international

If your business depends on international calling, equip yourself with several virtual international toll-free phone numbers of your choice.

Being global makes it easier for you and your clients to reach each other. It also affects customer satisfaction and gives you an opportunity to increase market share.

  • Let your leads and customers contact you with ease

Cloud telephony provides you full phone-system functionality wherever there is an internet connection, which nowadays is almost everywhere.

You can host calls, receive calls, arrange conference calls, and forward calls to the agent’s mobile number, regardless of your location, meaning that you can stay in control of your business anywhere.

  • Improve Customer Experiences

Companies, which successfully implemented a good customer experience strategy, achieve higher customer satisfaction, reduce churn and increase revenues.

Good customer service comes from listening to your customers, collecting solid data about them and their opinion on your services, and actioning their feedback.

With Cloud Telephony System you have access to the helpful tools that let you collect feedback, analyze it and act on it regularly.

  • Monitor your team’s performance

With Cloud Telephony System, you can easily analyze the data of the current day using metrics and statistics, including the number of successful calls, agent’s working hours and closed contacts.

This knowledge will let you evaluate your business situation, find out the weak and strong points and develop your communication strategy.

Also, you will be aware of how your agents work. Thanks to that you will be able to work out management practices and increase their efficiency.

  • Save time and increase productivity

Cloud Telephony system has a lot of useful and helpful devices. A good example is Auto Dialer. This feature enhances your sales team productivity, by automating the outbound calls.

Thanks to that your agents can reach more leads and customers in less time. With Auto Dialer you can auto-schedule your calls, set time between them and gain full control over reaching your leads.

  • Flexibility

If everything goes well, your business is growing and its needs are growing with it.
Start small, then increase to any plan your business requires.

Moreover, many Cloud Telephony Providers have free-trial. Test all the features by yourself and decide what is best for your business.

Are you ready to make your customers happy and take your business to where it deserves to be?

If so, don’t waste your time looking for a suitable option – it’s right in front of you!

CrazyCall offers the most affordable pricing, best international rates, interactive call script creator, easy contact schedules, 24/7 support, live call listening and recording, easy project management, call notes, statuses, and more.

Depending on what plan you choose, you will get up to 1250 free minutes to 123 various countries.

Try out CrazyCall for 14-day free trial during which you get full access to our software, we give you one free phone number and a couple of $$$ to start making calls right away.

No credit card required, 14 days for free, 24/7 support.

Join our happy clients! We are looking forward to seeing you in our family!

Try the best Cloud Telephony Solution, Try CrazyCall!

To sum up:

As you can see yourself, a cloud telephony system is the best choice for your business: it’s cheap, transparent, simple to use and flexible.

It lets you focus on what really matters: customer satisfaction, increased sales, your team performance.

Cloud-based telephony systems can improve your business, providing you with the ability to quickly and easily customize your phone communication without becoming attached to legacy systems or locations.

Be free from traditional phone solutions limiting you and your business from growth. Use the cloud telephony system.

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